Active Listening Skills

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•Here are a couple of points to provoke your thinking from Paul Abrams' workshop on Active Listening Skills.

LISTENING FOR LEARNING

Listen to understand the other’s thinking, assumptions, and point of view, you don’t have to agree

•Check understanding

–Ask questions “This is what I understand…is this right? What do you mean when you say…?

–Ask for examples

•Suspend judgement. Probe for another point of view. Remember there are many right answers

•Ask : are there any other views? What are we missing? What will happen if we go in this direction?

•Listen for the thinking behind the other’s actions